Ordering Terms
What is your refund policy on Original Artwork?
- We do not offer refunds and all sales are final. As soon as you click the Submit Order your purchases are charged to the credit card. You cannot cancel a purchase or receive a refund for a purchase once this is done.
What is your refund policy on Prints?
- We do not offer refunds and all sales are final. As soon as you click the Submit Order your purchases are charged to the credit card. You cannot cancel a purchase or receive a refund for a purchase once this is done.
What is your return policy on Original Artwork?
All of our Original Artwork is sold ‘AS IS” and we do not offer a return or exchange on any item. We are not responsible for damages due to shipping and handling while the product is in transit or once received.
What is your return policy on Prints?
All of our prints have a 100 year warranty on workmanship. We are not responsible for damages due to shipping and handling while the product is in transit or once received. No returns or reprints will be provided on anything that is not considered faulty workmanship?
We will reprint, at no cost, any product that is considered by Pamela Underwood Studios to be defective workmanship. If you print feel you have received a defective print due to workmanship, the following steps must take place to receive a new print.
- You must return the print to our studios before we can initiate a reprint. You are responsible for the cost of shipping when returning an item.
- Once received it will be determined if the print is defective. If approved, we will reprint and ship back to you at no cost.
If you request a reprint due to defective workmanship AND it is determined to not be defective, you will be responsible for the cost of shipping the product back.
